returns, warranty & repairs

Returns, Warranty & Repairs

All bespoke and collection pieces are non-returnable due to their handcrafted and made-to-order nature. However, we stand firmly behind our jewellery and offer a free lifetime warranty against any manufacturing defects.

For bespoke pieces made upon request, we will replace missing side or accent diamonds if deemed a manufacturing defect.

Should you encounter any issues with your purchase, please contact us via email or phone first. We'll provide guidance and may arrange an appointment to assess your ring in person. Alternatively, you can opt for round-trip, insured, next-day shipping for assessment.

If we determine a manufacturing issue, repairs will be undertaken at no cost. However, wear and tear or post-purchase negligence will be assessed and priced accordingly. Basic repair fees are kept reasonable. Any alterations not conducted by By Request Jewellery will void the warranty.

While our jewelry is crafted with durable materials like gold and platinum, it's not indestructible. Regular inspection is recommended to ensure stone security and identify any metal damage beyond normal wear and tear. We're always available to check your pieces at no charge.